ATTENTION SUPPLIERS: Zimmer Biomet AP will be transitioning to new invoice and statement e-mail addresses. 

Beginning 3/3/2016, please send all invoices to and monthly statements to These are both non-reply e-mail boxes.

Inquiries only should still be sent to

Purchase Order Terms and Conditions

Supplier Code of Conduct

Supplier Quality Guidebook

Routing Instructions for Shipments

Zimmer Biomet Conflict Minerals Policy

UK Modern Slavery Act and California Transparency in Supply Chains Act Statement

Zimmer Biomet Non-Employee Travel Policy

System Maintenance

Planned Maintenance

  • The standard system maintenance window is the second and third Sunday of every month between 6:00 A.M. and 8:00 P.M. Eastern Time. Note: Not every maintenance window will be used for maintenance.
  • There will be occasions where the standard maintenance window will not be sufficiently long for major maintenance such as required for patching and upgrades. These schedules will be negotiated with business owners on an as needed basis and usually do not occur more than twice per year. These events will be posted here in advance.

Unplanned Maintenance

  • There may be occasions where systems are not available for unforeseen reasons. Zimmer will post information about these occurrences here.

Technical Assistance

If you would like technical assistance only, you may contact the Zimmer Service Desk.

North America - 800-999-0506 (toll free) / 574-372-4403



All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.  
To find a doctor near you, click the ‘find-a-doc’ link. For printed information on joint replacement, call 1-800-447-5633.
Talk to your surgeon about whether joint replacement or another treatment is right for you and the risks of the procedure, including the risk of implant wear, loosening or failure, and pain, swelling and infection. Zimmer Biomet does not practice medicine; only a surgeon can answer your questions regarding your individual symptoms, diagnosis and treatment.