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Frequently Asked Questions

How can I obtain an OrthoPak Stimulator System?
A qualified healthcare professional must prescribe the OrthoPak Stimulator System to you. The OrthoPak is a non-invasive bone growth stimulator indicated for the treatment of an established fracture nonunion acquired secondary to trauma, excluding vertebrae and all flat bones, where the width of the nonunion defect is less than one-half the width of the bone to be treated.

I have a pacemaker. Can I use the system?
The use of a pacemaker or cardioverter must be assessed on an individual basis. Zimmer Biomet recommends that you speak with a qualified healthcare professional (HCP). This may require consultation with a cardiologist, who can monitor your pacemaker with an electrocardiogram while the patient is wearing the OrthoPak Stimulator System.

My doctor prescribed a cam walking fracture boot or wrist splint/brace. Can I use the OrthoPak system while wearing these?  
Yes, the OrthoPak Stimulator System’s electrodes can be worn comfortably in combination with a boot, wrist splint or brace. Apply the electrodes directly to the skin, at the fracture nonunion site with each electrode positioned 180 degrees apart from one another. Once the electrodes are positioned, you can wear the boot, wrist splint or brace as directed by your doctor.

Is the system MRI safe?
MRI scans and procedures should not be performed until the OrthoPak Stimulator System has been completely removed.

Is the system safe to use during pregnancy?
Use of the OrthoPak Stimulator System during pregnancy has not been evaluated; therefore it’s not recommended.

Will my insurance cover the cost of the device?
Insurance coverage varies depending on your insurance plan. The OrthoPak Stimulator System is generally recognized by Medicare, Medicaid, worker’s compensation as well as private and public health plans. Zimmer Biomet’s Patient Advocacy Group is available to assist you and discuss any questions regarding insurance coverage, deductibles and potential out-of-pocket expenses. You may contact our Patient Advocacy Group at 1-888-236-3652.

Who do I contact if I have questions or need to order supplies?
Zimmer Biomet Customer Care Representatives are ready to answer your questions, and can be reached at 1-800-526-2579, extension 6000.

Representatives are available from 8:30 am to 5:00 pm (EST), Monday through Friday. At other times, please leave a clear message for a return call by the next business day.

For product information, talk to your healthcare provider and visit
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To find a doctor near you, click the ‘find-a-doc’ link. For printed information on joint replacement, call 1-800-447-5633.
Talk to your surgeon about whether joint replacement or another treatment is right for you and the risks of the procedure, including the risk of implant wear, loosening or failure, and pain, swelling and infection. Zimmer Biomet does not practice medicine; only a surgeon can answer your questions regarding your individual symptoms, diagnosis and treatment.