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Frequently Asked Questions

How can I obtain a Bone Healing System?
A qualified healthcare professional must prescribe a Bone Healing System to you. The Bone Healing System is a non-invasive bone growth stimulator indicated for the treatment of fracture nonunions, failed fusions, and congenital pseudarthrosis in the appendicular system. A nonunion is considered to be established when there are no visibly progressive signs of healing.

I have a pacemaker. Can I use the system?
No. The use of a pacemaker or cardioverter with the Bone Healing System is contraindicated and not recommended.

My doctor prescribed a cam walking fracture boot, cast or wrist splint/brace. Can I use the Bone Healing system while wearing these?
Yes, the treatment coil can be placed over or on top of a boot, cast or bracing. Once the coil has been shaped, apply the coil around the treatment site. The treatment site should be centered within the coil.

An extremity band is an additional optional component that may be ordered through Customer Service. The extremity band allows the controller to be worn conveniently on the arm or leg.

Is the system MRI safe?
MRI scans and procedures should not be performed until the Bone Healing System has been completely removed.

Is the system safe to use during pregnancy?
Use of the Bone Healing Stimulator System during pregnancy has not been evaluated; therefore it is not recommended.

Will my insurance cover the cost of the device?
Insurance coverage varies depending on your insurance plan. The Bone Healing System is generally recognized by Medicare, Medicaid, worker’s compensation as well as private and public health plans. Zimmer Biomet’s Patient Advocacy Group is available to assist you and discuss any questions regarding insurance coverage, deductibles and potential out-of-pocket expenses. You may contact our Patient Advocacy Group at 1-888-236-3652.

Who do I contact if I have questions or need to order supplies?
Zimmer Biomet Customer Care Representatives are ready to answer your questions, and can be reached at 1-800-526-2579, extension 6000.

Representatives are available from 8:30 am to 5:00 pm (EST), Monday through Friday. At other times, please leave a clear message for a return call by the next business day.

For product information, talk to your healthcare provider and visit
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To find a doctor near you, click the ‘find-a-doc’ link. For printed information on joint replacement, call 1-800-447-5633.
Talk to your surgeon about whether joint replacement or another treatment is right for you and the risks of the procedure, including the risk of implant wear, loosening or failure, and pain, swelling and infection. Zimmer Biomet does not practice medicine; only a surgeon can answer your questions regarding your individual symptoms, diagnosis and treatment.