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Frequently Asked Questions

How can I obtain a SpinalPak Stimulator System?
A qualified healthcare professional must prescribe a SpinalPak Stimulator System to you. The SpinalPak is a non-invasive spine fusion stimulator indicated for use as an adjunct electrical treatment to primary lumbar spinal fusion surgery for one or two levels.

I have a pacemaker. Can I use the system?
The use of a pacemaker or cardioverter must be assessed on an individual basis. Zimmer Biomet recommends that you speak with a qualified healthcare professional (HCP). This may require consultation with  a cardiologist, who can monitor your pacemaker with an electrocardiogram while the patient is wearing the SpinalPak Stimulator System.

My doctor prescribed a back brace. Can I use the system while wearing a back brace over my fusion site?
Yes, the SpinalPak Stimulator System’s electrodes can be worn comfortably underneath a back brace. Apply the electrodes directly to the skin, with each electrode positioned two (2) to three (3) inches on one side of the fusion site and the other electrode positioned two (2) to three (3) inches on the other side of the site. Once the electrodes are positioned, you can wear the back brace as directed by the healthcare professional.

Is the system MRI safe?
MRI scans and procedures should not be performed until the SpinalPak Stimulator System has been completely removed.

Is the system safe to use during pregnancy?
Use of the SpinalPak Stimulator System during pregnancy has not been evaluated; therefore it’s not recommended.

Will my insurance cover the cost of the device?
Insurance coverage varies depending on your insurance plan. The SpinalPak Stimulator System is generally recognized by Medicare, Medicaid, worker’s compensation as well as private and public health plans. Zimmer Biomet’s Patient Advocacy Group is available to assist you and discuss any questions regarding insurance coverage, deductibles and potential out-of-pocket expenses. You may contact our Patient Advocacy Group at 1-888-236-3652.

Who do I contact if I have questions or need to order supplies?
Zimmer Biomet Customer Care Representatives are ready to answer your questions and can be reached at  1-800-526-2579 extension 6000.

Representatives are available from 8:30 am to 5:00 pm (EST), Monday through Friday. At other times, please leave a clear message for a return call by the next business day.

For product information, talk to your healthcare provider and visit
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To find a doctor near you, click the ‘find-a-doc’ link. For printed information on joint replacement, call 1-800-447-5633.
Talk to your surgeon about whether joint replacement or another treatment is right for you and the risks of the procedure, including the risk of implant wear, loosening or failure, and pain, swelling and infection. Zimmer Biomet does not practice medicine; only a surgeon can answer your questions regarding your individual symptoms, diagnosis and treatment.